At Silver Legacy, we understand the importance of timely shipping and delivery. We strive to provide you with a seamless and efficient shipping experience. Please take a moment to review our shipping policy below:

Same-Day Shipping:

• Every effort is made to ship all orders placed before 12:00 PM (QLD time) on the same business day.
• This applies to in-stock items and excludes personalized or custom-made products.

Next-Day Shipping:

• Where possible orders placed after 12:00 PM (QLD time) will be processed and shipped on the next business day.
• Please note that this applies to in-stock items and excludes personalized or custom-made products.

Processing Time:

• While we target to have all orders shipped the same day we guarantee all orders are processed and shipped within 2 business days from the date of payment being processed.
• Business days exclude weekends and public holidays.

Order Tracking:

• Once your order is shipped, you will receive a shipping confirmation email containing tracking information.
• You can use the provided tracking number to monitor the status and progress of your shipment.

Shipping Methods:

• We utilise Australia Post as our shipping provider, if you would prefer a Courier service please contact us at [email protected].
• Shipping options may include standard, expedited, and express services.

Shipping Rates:

• Shipping rates are calculated based on the shipping method selected and the destination address.
• Rates are displayed at checkout before payment is made.

Estimated Delivery Times:

• Estimated delivery times vary depending on the shipping method and destination.
• While we strive to provide accurate estimates, please note that actual delivery times may vary due to unforeseen circumstances or delays in transit.

International Shipping:

• We offer international shipping to select countries. Please note that customs, duties, and taxes may apply and are the responsibility of the recipient.
• If the option is not available at checkout, please contact us at [email protected] and we will assist where we can

Undeliverable Packages:

• In the event that a package is returned to us as undeliverable (due to an incorrect address provided by the customer or other reasons), we will contact you to arrange for re-shipment.
• Additional shipping fees may apply for re-shipment.

Order Changes and Cancellations:

• Once an order is placed, changes or cancellations may not be possible after a certain point in the processing cycle. Please contact us as soon as possible if you need to make a change.

Holiday Shipping:

• During peak holiday seasons, shipping times may be longer than usual due to increased demand and carrier limitations. We recommend placing orders well in advance during these times.

If you have any questions or concerns about our shipping policy, please feel free to contact our customer service team at [email protected]. Thank you for choosing Silver Legacy. Your satisfaction is our priority.