We want you to be completely satisfied with your purchase from Silver Legacy. If for any reason you are not, we offer a 30-day free returns policy to ensure your peace of mind. Please read the following guidelines carefully to understand our returns process:

Eligibility for Returns:

• All products are eligible for returns within 30 days from the date of delivery.
• To be eligible for a return, the item must be in its original condition and packaging, with all tags and labels attached.

Initiation of Return:

To initiate a return, please follow these steps:

• Contact our customer service team at [email protected] within 30 days of receiving the product.
• Provide your order number, item(s) you wish to return, and the reason for the return.

Return Shipping:

• The buyer is responsible for covering the cost of return postage.
• We recommend using a reliable shipping method with tracking to ensure the safe and documented return of the item.
• In cases where the return is due to our error (defective product, incorrect item shipped, etc.), we will provide a prepaid return label.

Condition of Returned Items:

• Returned items must be in their original, unused, and unworn condition.
• All original tags, labels, packaging, and accessories must be included.
• We reserve the right to refuse a return if the item is not in its original condition or does not meet our return criteria.
• In the rare case where a return is refused, the item(s) will be sent back to the buyer.

Refund Process:

• Once we receive and inspect the returned item, we will process your refund.
• Refunds will be issued to the original payment method used for the purchase.
• Please allow up to 3 business days for the refund to appear in your account, depending on your payment provider.

Exclusions:

• Certain items, such as personalized or custom-made products, are not eligible for return unless they are defective or damaged upon arrival.

Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us within 7 days of receiving the product.
• We will provide instructions on how to return the item, and a prepaid return label if necessary.
• A replacement or refund will be issued upon inspection of the damaged or defective item.

Non-Returnable Items:

The following items are non-returnable:

• Items that are deeply discounted, and offered at spot price or near spot price

Returns:

Please note that this returns policy is subject to change without notice. It is your responsibility to review this policy before making a purchase.

If you have any questions or concerns about our returns policy, please don’t hesitate to contact our customer service team at [email protected].

Thank you for choosing Silver Legacy. We value your business and are committed to ensuring your satisfaction.

To return your product, you should mail your product to:

Need help?

Contact us at [email protected] for questions related to refunds and returns.